Artificial intelligence researcher Michelle Zhou has created a chatbot called Juji with a cheerful personality to hold personal conversations with people. The chatbot has the ability to listen and respond empathetically in conversations with humans, prompting the humans to chat for a longer time than usual.
Zhou believes this kind of chatbot — Juji for general interviews and AI Minion for gamer conversations — can do a better job of extracting information from people through empathetic responses. If she succeeds in creating a realistic conversationalist, then it could have wide applications across online surveys, games, entertainment, hiring, and other projects. The market researcher Interpret found that chatbots can be better at research interviews than online surveys.