Office Tech Assistant – Part-Time
Interpret is a global media, entertainment and technology insights agency. We work with the biggest brands in entertainment and technology, across video games, movies and television, consumer electronics, social media and advertising platforms. While headquartered in Los Angeles, our team spans the globe. We have offices in Irvine, San Francisco, Dallas, London, Munich, Shanghai, and Seoul, and a network of strong local partners around the world. We are specialists in global consumer insight, with the majority of our engagements involving multiple markets and languages. For more information, visit https://interpret.la/.
We’re looking for an Office Tech Assistant to join our growing team, working in a part-time capacity in our office at 600 Corporate Pointe in Culver City, California. We are the leading consumer market research and consulting firm in the video game industry, and we need someone to help us structure, coordinate, set-up/take down the technology required for our in-office focus groups and playtests. This position will report to the Office Tech Manager and will be needed in the Culver City office at specific times (when playtests and focus groups are happening, usually in the afternoons and evenings). We are also planning to open an office in Irvine very soon, so being able to travel down there as needed will be very helpful. You will be working with the Office Tech Manager to structure, coordinate, and set-up/take down the computers and hardware needed to help us run research (which usually involves multiplayer PC, console, and mobile video games, and online streaming and communications software including OBS, Zoom, BlueJeans, Microsoft Teams, and others). You will also be assisting with general office maintenance and cleanup (no janitorial work, but we occasionally need to move furniture around, refill office supplies, or prepare a meeting room for use by clients or analysts). We can train you on the actual technology used, but the ideal candidate for this job should have an interest in and experience with setting up and using computers, especially for gaming and streaming. Experience with general office and communications software is also useful but not required. Occasionally, you will face somewhat strict deadlines around groups and timing (and you may have to solve problems quickly if something goes wrong while groups are happening), but you will have lots of support and training as needed. Finally, we do work with and sometimes get to playtest in-progress, unannounced video games, which can be fun, but you will need to agree to (and even help us enforce) strict confidentiality protocols.
- Coordinate set-up and takedown of streaming and playtest technology during live in-house focus groups and playtests (run by Interpret’s analysts and researchers). Basic PC configuration knowledge will be required to efficiently set up tech and streaming hardware, as well as tear it down and pack it away.
- Scheduling and coordinating virtual group facilities through BlueJeans and Zoom. Create and distribute links to analysts as needed, coordinate a tech check-in with virtual participants before the groups, and ensure the tech required runs without issue during groups.
- Monitor and oversee streaming and playtest hardware while groups are happening. Requires knowledge and experience with OBS streaming software. A standard setup to oversee during a test might include two USB microphones, four USB webcams, and four PCs playing games that are captured by a main streaming interface PC connected to Vimeo or Twitch. You will be asked to set up, troubleshoot, and/or take down that hardware around groups.
- Some playtest participant coordination when necessary, including check-ins, NDA and consent forms, and some coordination with group moderators to make sure things run smoothly.
- Some general office maintenance and management tasks while groups are being conducted and you are in the office monitoring process, including filing or paperwork tasks, placing and delivering food orders, office organization, and other standard office assistant work.
Key Skills Needed
- Flexible and dependable worker, available on call and able show up on time and follow directions clearly
- Strong familiarity with consumer tech, specifically Windows and PC hardware and game consoles.
- Creative “left field” problem solving skills, especially involving technology or streaming – if issues persist, you may need to get creative about how to solve problems with hardware, or make sure we are prepared if the tech fails in some way
- Strong attention to detail and the ability to work under tight deadlines
- Team player, ready to work with the Office Tech Manager and Interpret’s analysts and clients to help our research get performed smoothly and without surprises or problems
- Able to abide by confidentiality and security requirements – you will be working on and around games in development, and will need to adhere to (and help us enforce) non-disclosure agreements
Nice to have but not required
- A general interest in gaming, including basic knowledge of the major games, consoles, and publishers
- Familiarity and experience with general Office software, including Word, Excel, PowerPoint, and other common office tools
- Experience with common accounting tasks, including filing or invoicing processes
0-2 years of experience in a technology-related role and/or an office environment
Hourly rate based on experience